All sales are final. Returns, cancellations, or exchanges cannot be processed.

At Dollcetti, every piece is part of a small, carefully planned release. By offering items through pre-order, we’re able to produce in careful quantities, reducing excess and avoiding waste. This approach supports sustainability while ensuring that every item is created for someone who truly wants it. Because each drop is produced in limited numbers and reserved in advance, we are unable to offer cancellations, returns, or exchanges for pre-orders while in production.

♡ Refunds & Order Issues

If your order arrives with a clear defect or was packed incorrectly, please contact us. We’ll be happy to help resolve the issue.

♡ Shipping & Lost Packages

Once your package has been handed off to the shipping carrier, it is no longer within our control. If you believe your package is missing, please file a claim directly with the carrier. If they are unable to assist you, feel free to reach out—we’ll do our best to help guide the process.

♡ Sizing Support

Not sure what size to order? Please don’t hesitate to reach out before placing your order—we’re always happy to help you find your best fit.

♡ Thank you!

As a small brand, every purchase directly supports the slow, careful creation of future pieces. Thank you for understanding our policies and helping us grow with love!